Overview:
We’re seeking a Call Centre Agent to join our customer support team. This role is ideal for recent graduates looking to start a career in the tech and retail solutions industry, gaining hands-on experience in customer service and technical support.

Key Responsibilities:

• Handle customer inquiries via phone, email, and chat professionally.
• Provide accurate information about NARD’s products and services.
• Record and track interactions in the company CRM system.
• Escalate complex issues to relevant departments when required.
• Follow up with customers to ensure satisfaction and resolution.
• Stay up to date on product knowledge and company offerings.

Qualifications:

• Bachelor’s degree (fresh graduates encouraged to apply).
• Excellent communication skills in Arabic and English.
• Strong interpersonal and problem-solving abilities.
• Customer-focused, detail-oriented, and proactive.
• Able to multitask and work in a fast-paced environment.
• Basic computer literacy (Microsoft Office, email, typing).